O-2000-2439 - Laserfiche WebLink

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e e calls after 5:00 P.M. on weekdays and Saturdays before 3:00 P.M. All requests for service, and any complaints from Commercial and Industrial Units shall be directed to the Contractor. All such requests and complaints shall be given prompt and courteous attention. The Contractor will accommodate all requests for extra service as the Contractor's schedule permits. In the case of alleged missed scheduled collections, the Contractor shall investigate and, if determined valid, shall arrange for the collection of the Refuse within 24 hours after the complaint is received. 4.05 NEW AND DISCONTINUED SERVICES - All request for new and discontinued service shall be directed to the Contractor, between the hours of 8:00 A.M. and 5:00 P.M., Monday through Friday, excluding Holidays. The Contractor will comply with the request within 48 hours of receipt of the request. In the case of new service requests, from time to time the Contractor may be required to consult with the potential Producer to determine Bin size and collection frequency. 4.06 INACCESSIBLE BINS - If, during the collection cycle, the Contractor in good faith determines that collection of a particular Commercial and Industrial Unit is not possible due to the inaccessibility of the Bin, through no fault of the Contractor, the Contractor will make a good faith effort to contact the Unit to provide accessibility. The Contractor can, but is not required to, return the same day to provide collection. If the Contractor cannot gain accessibility on the regular scheduled collection day, the Contractor shall provide service on the next scheduled collection day, and the Unit shall be charged an amount as provided by the Contract equal to the amount due by Producer had the collection been made. 4.07 COLLECTION EQUIPMENT - The Contractor shall provide an adequate number of vehicles for regular collection services, including sufficient back-up vehicles. Vehicles shall be covered or totally enclosed, meet all statutory requirements for safety and other regulations, and shall be kept in good repair, appearance, and in a sanitary condition at all times. Each vehicle shall have clearly visible, on each side of the vehicle, the name and telephone number of the Contractor. 4.08 COLLECTION AND TRANSPORT - All Refuse collected and transported by the Contractor shall be so contained that no spilling, leaking, blowing or falling occurs. If Refuse is spilled, leaked, blown or falls during collection or transport, Contractor shall clean all such Refuse immediately. 4.09 DISPOSAL - All Refuse collected for disposal by the Contractor shall be 7