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<br />(1) Verify the identification of customers if they request information (in <br />person, via telephone, via facsimile, via email); <br /> <br />(2) Verify the validity of requests to change billing addresses; and <br /> <br />(3) Verify changes in banking information given for billing and payment <br />purposes. <br /> <br />v. PREVENTING AND MITIGATING IDENTITY THEFT <br /> <br />a. Prevention and Mitigation. In the event City personnel detect any identified Red <br />Flags, such personnel shall take one or more of the following steps, depending on the degree of <br />risk posed by the Red Flag: <br /> <br />(1) Continue to monitor an account for evidence of Identity Theft; <br /> <br />(2) Contact the customer through use of a designated employee for releasing <br />information, including by form of letter attached hereto attachment "A"; <br /> <br />(3) Change any passwords or other security devices that permit access to <br />accounts; <br /> <br />(4) Not open a new account; <br /> <br />(5) Close an existing account; <br /> <br />(6) Reopen an account with a new number; <br /> <br />(7) Notify law enforcement; or <br /> <br />(8) Contact affected businesses/banks <br /> <br />(9) Contact major credit bureaus <br /> <br />(10) Determine that no response is warranted under the particular <br />circumstances. <br /> <br />b. Protect customer identifying information. In order to further prevent the <br />likelihood of Identity Theft occurring with respect to utility accounts, the City will take the <br />following steps with respect to its intemal operating procedures to protect customer identifying <br />information: <br /> <br />(1) Ensure that its website is secure or provide clear notice that the website is <br />not secure; <br /> <br />S:\Council Agendas - Drafl\04272009\Finance\La Porte Red Flag Policy (fInal for adoption 4 27 09l.doc5 <br />