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CENTERPOINT ENERGY RESOURCES CORP. <br /> D/B/A CENTERPOINT ENERGY ENTEX <br /> AND CENTERPOINT ENERGY TEXAS GAS <br /> GENERAL RULES AND REGULATIONS <br /> APPLICABLE TO NATURAL GAS SERVICE IN TEXAS <br /> residential bill determined pursuant to clause(ii)hereof,shall be determined periodically but no <br /> less frequently than annually. <br /> (2) All applicants for residential service who are sixty-five years of age or older will be considered <br /> as having established credit if such applicant does not have an outstanding account balance with <br /> the Company or another utility for the same utility service which accrued within the last two <br /> years. No cash deposit shall be required of such applicant under these conditions. <br /> (3) The Company shall pay a minimum interest on such deposits according to the rate as established <br /> by law;provided,if refund of deposit is made within thirty days of receipt of deposit,no interest <br /> payment shall be made. If the Company retains the deposit more than thirty days, payment of <br /> interest shall be made retroactive to the date of deposit. <br /> (A) payment of interest to the customer shall be annually or at the time the deposit is <br /> returned or credited to the customer's account. <br /> (B) the deposit shall cease to draw interest on the date it is returned or credited to the <br /> customer's account. <br /> (4) Each gas utility shall waive any deposit requirement for residential service for an applicant who <br /> has been determined to be a victim of family violence as defined in Texas Family Code, <br /> §71.004, by a family violence center,by treating medical personnel,by law enforcement agency <br /> personnel,or by a designee of the Attorney General in the Crime Victim Services Division of the <br /> Office of the Attorney General. This determination shall be evidenced by the applicant's <br /> submission of a certification letter developed by the Texas Council on Family Violence and <br /> made available on its web site. Effective: November 10,2003;amended July 12,2004. <br /> (d) For commercial and large volume customers, Company may require a deposit where the applicant is <br /> unable to establish good credit by standards generally accepted as evidence of credit worthiness. The <br /> amount of any deposit, where required,shall be in an amount sufficient to protect Company but shall not <br /> exceed the amount of the estimated highest two(2)months'billing. Interest shall be paid at the legal rate <br /> on all deposits. Deposits shall be refunded after three(3)years of prompt payment,with refund including <br /> any interest to be made in cash or by credit to the Consumer's bill. Deposits may be refunded sooner if <br /> Consumer can establish a record of credit worthiness which would have entitled him to initial service <br /> without a deposit and otherwise has a record of prompt payment. <br /> (e) Deposits for temporary or seasonal service and for weekend or seasonal residences. The Company may <br /> require a deposit sufficient to reasonably protect it against the assumed risk, provided, such a policy is <br /> applied in a uniform and nondiscriminatory manner. <br /> (f) Records of deposits. <br /> (1) The Company shall keep records to show: <br /> (A) the name and address of each depositor; <br /> (B) the amount and date of the deposit;and <br /> (C) each transaction concerning the deposit. <br /> (2) The Company shall issue a receipt of deposit to each applicant from whom a deposit is received <br /> and shall provide means whereby a depositor may establish claim if the receipt is lost. <br />