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CENTERPOINT ENERGY RESOURCES CORP. <br /> D/B/A CENTERPOINT ENERGY ENTEX <br /> AND CENTERPOINT ENERGY TEXAS GAS <br /> GENERAL RULES AND REGULATIONS <br /> APPLICABLE TO NATURAL GAS SERVICE IN TEXAS <br /> FOR JURISDICTIONS FOR WHICH TARIFF IS APPROVED ON OR AFTER MAY 23,2017 <br /> (C) failure to pay for a different type or class of utility service unless fee for such <br /> service is included on the same bill; <br /> (D) failure to pay the account of another customer as guarantor thereof, unless the <br /> Company has in writing the guarantee as a condition precedent to service; <br /> (E) failure to pay charges arising from an underbilling occurring due to any <br /> misapplication of rates more than six months prior to the current billing; <br /> (F) failure to pay charges arising from an underbilling due to any faulty metering, <br /> unless the meter has been tampered with or unless such underbilling charges are <br /> due;and <br /> (G) failure to pay an estimated bill other than a bill rendered pursuant to any <br /> approved meter reading plan, unless the Company is unable to read the meter <br /> due to circumstances beyond its control. <br /> (6) Unless a dangerous condition exists, or unless the customer requests disconnection, <br /> service shall not be disconnected on a day, or on a day immediately preceding a day, <br /> when personnel of the Company are not available to the public for the purpose of making <br /> collections and reconnecting service. <br /> (7) The Company shall not abandon a customer without written approval from the regulatory <br /> authority. <br /> (8) The Company shall not discontinue service to a delinquent residential customer <br /> permanently residing in an individually metered dwelling unit when that customer <br /> establishes that discontinuance of service will result in some person residing at that <br /> residence becoming seriously ill or more seriously ill if service is discontinued. Any <br /> customer seeking to avoid termination of service under this provision must make a <br /> written request to the Company supported by a written statement from a licensed <br /> physician. Both the request and the statement must be received by the Company within <br /> five working days of the issuance of the utility bill. The prohibition against service <br /> termination as provided herein shall last twenty(20)days from the date of receipt by the <br /> Company of the request and statement or such lesser period as may be agreed upon by the <br /> Company and the customer. The customer who makes such request shall sign an <br /> installment agreement which provides for payment of such service along with timely <br /> payments for subsequent monthly billings. <br /> 9. LOCATION OF METERS <br /> Wherever practical,all new meter installations shall be installed near the building in which Consumer's gas <br /> appliances are located. All meters shall be accessible at all times for inspection,reading,and change out <br /> for testing. Whenever the Company shall permanently discontinue the delivery of gas to any of Consumer's <br />