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City of La Porte 12012 <br />A Key Driver Analysis was conducted for the City of La Porte which examined the relationships <br />between ratings of each service and ratings of the City of La Porte's services overall. Those key <br />driver services that correlated most strongly with residents' perceptions about overall City service <br />quality have been identified. By targeting improvements in key services, the City of La Porte can <br />focus on the services that have the greatest likelihood of influencing residents' opinions about <br />overall service quality. Services found to be influential in ratings of overall service quality from the <br />Key Driver Analysis were: <br />g Economic development <br />• Police services <br />• Public information services <br />• Public library services <br />Of these services, those deserving the most attention may be those that were below or similar to the <br />benchmark comparisons: economic development and public information services. For police and <br />public library services, the City of La Porte was above the benchmark and should continue to <br />ensure high quality performance. <br />The National Citizen SurveyTM <br />6 <br />