02-10-14 Regular Meeting of La Porte City Council

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Martin Lucio – Employee of the Quarter th 4 Quarter 2013 Martin serves as our Meter Reader Supervisor. He supervises the repair, reading, and general maintenance of our water meter system. During the past year, he has implemented an aggressive water meter replacement and accuracy program that replaced 2,049 water meter components. Due to his efforts, our meter reading accuracy has increased to 94% for cycle four; and 87% for cycle three. Furthermore, the increased electrical reads reduces the man hours required to manually re-read meters, which are not reading electronically. He developed a water meter tracking system, which monitors meters read electronically by each cycle and those meters which are not reading electronically. This tool allows usto pinpoint which area of the City to devote special attention and install the appropriate meter type (those with intelligent component or standard components). Martin leads by example. His meter repair abilities are exemplary and he has further solidified the mechanical and technical knowledge of his direct reports. As a team, Martin has elevated the meter readers into a cohesive unit that performs all of their duties at a very high level with little or no errors; moreover, amongst their peers, the meter readers are now respected as competent technicians. Martin is an affable, hard working, loyal employee, who has developed a strong working relationship with our billing team, City departments and the public. This renewed relationship has increased our billing accuracy, working relations and image amongst our customers.