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r- <br />7 <br />A <br />5 <br />nti <br />z <br />f� <br />Y^ <br />Response Time in Minutes <br />El 1996 0 1997 0 1996 ❑ 1999 E 2000 <br />1996 <br />6.92 <br />1997 <br />6.01 <br />1998 <br />6.07 <br />1999 <br />5.7 <br />2000 <br />5.4 <br />0 <br />4.2 <br />