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~ ~ <br />~~ a <br />EMPLOYEE OF THE QUARTER <br />MARCH, APRIL AND MAY, 1986 <br />IT IS WITH GREAT PRIDE AND PLEASURE THAT I NAME DENNIS AROCHO <br />OF THE WATER PRODUCTION DIVISION AS EMPLOYEE OF THE QUARTER FOR <br />MARCH, APRIL AND MAY, 1986. <br />DENNIS HAS BEEN EMPLOYED BY THE CITY SINCE JANUARY 1984, AND <br />IS THE CUSTOMER SERVICE REPRESENTATIVE DEALING WITH METER READING <br />AND CUSTOMER REQUESTS FOR SERVICE. HIS IS A DEMANDING, SOMETIMES <br />THANKLESS, JOB THAT HE HANDLES WITH CALM, COOL EFFICIENCY. <br />DENNIS RECENTLY FORMULATED A PLAN FOR NOTIFYING DELINQUENT <br />ACCOUNTS A DAY IN ADVANCE THAT THE WATER SERVICE WOULD BE <br />DISCONTINUED THE NEXT DAY IF THE ACCOUNT WAS NOT SETTLED. THIS IS <br />ACCOMPLISHED BY A "DOOR-HANGER" PROGRAM, AND SINCE THE INITIATION <br />OF THIS PLAN THE PHYSICAL CUTOFF FOR EACH CYCLE HAS DROPPED FROM <br />AN AVERAGE OF 100 TO AN AVERAGE OF 30 ACCOUNTS TO BE SHUT OFF. <br />SINCE MOST RECONNECTS HAVE TO BE DONE AT NIGHT ON AN OVERTIME <br />BASIS, IT IS ESTIMATED THAT AN OVERTIME SAVINGS OF $3240.00 PER <br />YEAR IS BEING REALIZED. THE MONETARY SAVINGS ON REGULAR TIME IS <br />DIFFICULT TO DETERMINE, BUT IT IS ALSO A SUBSTANTIAL AMOUNT. <br />DENNIS IS A GREAT ASSET TO THE CITY, AND WE ARE PROUD TO HAVE <br />HIM AS PART OF THE CITY TEAM. <br />