1990-05-21 Special Called Meeting La Porte City Council

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CITY OF LA PORTE INTER-OFFICE MEMORANDUM j...:,rnYIJ~ 9-\ ~ ()f.~?J'- ~j _ . ~ 6", tf\~)\.,r ok !1;J,~th - ApK' 1- fl1fli e TO: FROM: "Employe Quarter" Committee ssis~ant City Ma~ag~~_ d, Dlrector of Flna~/ John Joe Jeff Litc DATE: SUBJECT: Nomination of Pat Menard for Employee of the Quarter Pat Menard is the Senior Customer Service Clerk in the Revenue Collections Division. She has been a loyal employee of the City for 10 years. She has a difficult job in that the majority of her contact is with utility customers that either have problems with their bills or are unable to pay their bills. It is a job that would bring most people down but Pat is able to listen to the constant succession of complaints and is able to maintain a positive attitude and to keep things in their proper perspective. She is in a position where it is impossible to make every customer happy, however, we believe that she treats each and every customer equally and fairly. During the last quarter, Pat has been the major player in the conversion of the Utility Billing Software and the successful installation of the ITRON meter reading devices. Without her vast knowledge and initiative, the conversion would have been a much tougher project. She expended countless hours analyzing the system and discovering problems. There is no such thing as an easy conversion and this definitely was more difficult than most. There were all sorts of special problems that cropped up and Pat attacked each one with patience and diligence. This project followed two crises situations that occurred in the prior quarter. Those crises situations were the complete loss of a months activity of Utility Billing data and the impact of the December freeze. Pat never lost faith during any of the crises situations and devoted many hours to a successful recovery of the Utility Billing Crash. We are very proud and fortunate to have her as an employee of the City. A good example of Pat's abilities was seen during the week of March 12, 1990. Because of turnover in the office, both Customer Service Clerk positions were vacant that week and she was having to run the office with the use of temporaries. Also during that week we were in the process of installing the new Utility Billing Software and she was having to expend considerable effort in analyzing the new software and determining it's impact on our operation. This project was done in connection with her taking the time to respond to those customers that had to have an answer to their question immediately. Pat was able to perform all functions that week at a level that was above that which should be expected from her position. Both John and I are extremely proud to have an employee of Pat's caliber working with us in our effort to make the City of La Porte the best City in the state.