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<br />e <br /> <br />e <br /> <br />City of La Porte <br /> <br /> <br />Interoffice Memorandum <br /> <br />To: <br /> <br />Mayor and Council <br /> <br /> <br />RECEIVED . ( .- <br />OCT 04. ~.S'f <br />CITY &I:CRETARY's ~ ~ <br />OFFICE <br /> <br />From: <br /> <br />Debra Brooks Feazelle, City Manager <br /> <br />Date: <br /> <br />October 3, 2005 <br /> <br />Subject: <br /> <br />Response to Public Note <br /> <br />At the last City Council Meeting, Councilman Louis Rigby asked City Secretary to note for the record that <br />he had not received information requested from staff; specifically: 5 months ago, 6 week~ ago, 2 weeks <br />ago. Although I have spoken to Councilman Rigby and followed up on his concerns, the City Secretary <br />should document the response. <br /> <br />First, I'd like to publicly apologize for any confusion and miscommunication on my part. This was not <br />intentional and we try to be very responsive. <br /> <br />Item 1 - Question to John Joerns (actually 2 questions), one was responded to the next day; the other <br />item was not responded to regarding a planning' issue. Staff error, we will try to do better. We are human <br />and not perfect. Sorry. <br /> <br />Item 2 - Question to Debra Feazelle regarding health insurance. I requested consultant to get <br />information. Since we were in the middle of budget and not reviewing health plans for '06 until October, <br />my fault for assuming the information could be compiled and presented in October. Sorry again. <br /> <br />Item 3 - Question to Martha Gillett for information from Cynthia Alexander regarding HR Manager; <br />request for evaluation forms from interviews. Cynthia Alexander compiled and copied to Martha Gillett for <br />distribution to City Council. Councilman Rigby called Martha Gillett a,nd asked for information and she <br />stated to him that she put in Council's boxes. Councilman Rigby asked Martha to read to him. According <br />to Martha, she got to a page she had trouble reading, so requested a better copy from Cynthia Alexander. <br />Cynthia's secretary was on vacation; trouble locating file; other delays; did not recognize as priority. <br />Sorry once again. <br /> <br />None of the above incidents were intended to withhold information. My policy is always to respond as <br />soon as possible to requests. We should have good follow-up systems. but do make mistakes. We do <br />sometimes not respond as soon as desired due to other issues and the handling of requests in the order <br />received. Sometimes requests "pile-up,n but we work as quickly as possible to resolve all questions and <br />concerns. This continues to be our #1 objective to give excellent customer service to our citizens and <br />Council. <br /> <br />Finally, please note the last few weeks before this Council Meeting we were diligently working on EOC <br />responses to the Katrina evacuees and current items were also delayed due to emergency issues. <br /> <br />Please do not hesitate to call me if any of you have problems we are not addressing. <br /> <br />DBF/db <br /> <br />c: John Joerns <br />Cynthia Alexander <br />