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<br />will be able to review every element of the site as it takes shape on a dedicated, password protected, <br />Web server. <br /> <br />Website Training <br />Civica Software's CMS is designed so that no technical skills are required to manage content on the <br />site. Training actually begins during the design phase as users become familiar with the system by <br />having access to the above referenced development site. As the site is being completed, a full user <br />training process occurs prior to "going live." On average, users require only about 30 minutes to have <br />full capability to post items to the site. <br /> <br />At the same time, a limited number of staff is given more extensive training to enable them to <br />administer the site. Civica will supply them with tools and training to enable staff to rebuild and <br />restructure the site without the need for a vendor interface. This will help then in order to adapt the <br />site to changing technologies and other future needs. This training also includes the ability to <br />completely add departments or pages, and to enable them to provide for future redesigning of the <br />site, or any elements within it, should that be required. <br /> <br />Development and Engineering <br />Civica brings a breadth of experience to government Website projects. Since users are not always <br />aware of departmental structures, the site architecture will ensure that all information can be found <br />quickly no matter how the user approaches it. We are expert at making all services, programs and <br />functions very quickly accessible through Civica's intuitive and powerful search engine, which is an <br />integral feature in all Civica CMS implementations. <br /> <br />The site will promote the services supplied and supported by La Porte, present and future, and <br />provide a stable upgradeable platform for all e-government and other internal resource initiatives, <br />both current and future. It can facilitate and integrate a wide range of online transactions including <br />third party software applications such as business license renewals, utility bill payments, business <br />license renewals and payments, permit payments. <br /> <br />It will include enhanced interactive features, including the ability to submit online forms for a variety <br />of purposes. The site will also act as a community portal providing seamless access to other non-City <br />information important to La Porte residents and businesses. <br /> <br />The Website will provide enhanced archival and search and retrieval functions and be accessible by <br />visitors using current versions of all commonly used browsers. It will comply with current accessibility <br />standard ADA priority 1 and the Federal E-Government Act of 2002. It will be accessible by all major <br />browsers using either dial up modems or broadband connections <br /> <br />La Porte will also have access to all source code upon completion. <br /> <br />Website Design and Implementation <br /> <br />Page 4 of 31 <br /> <br />February 28, 2008 <br />