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• <br />Miller Transporters can count several longtime employees as one Hattiesburg terminal manager N L Carlisle now finds a computer <br />of its operating benefits. Collins terminal shop foreman John CRT one of his management tools. Computer is used for making <br />Carlisle has been with Miller for 26 years. reports to headquarters, and for communicating throughout the <br />system. <br />;ree of compliance in their weekly <br />:erminal manager reports to head- <br />luarters. "Our compam• is known <br />for clean equipment," says Bill <br />Roberts, director of operations. <br />`Clean equipment makes the driver <br />:-appy, the shipper and his customer <br />sappy, and presents a good image to <br />:he public." <br />The Jackson maintenance facility <br />ncludes a seven-bay welding shop <br />for major trailer work. The shop vas <br />able to handle bottom loading con- <br />ersion and vapor recovery installa- <br />tion, and is used to convert used <br />railers to meet .Miller's standards. <br />The facility also has rebuild shops <br />for engines, pumps, transmissions, <br />:lifferentials, and other components. <br />~~ our of Miller's terminals are able to <br />perform their own in-frame oyer- <br />iauls. <br />Miller Transporters may have a <br />arger inventory than any truck <br />parts store in Mississippi. The major <br />storage is in Jackson, and each ter- <br />ninal has its own inventory. Vehicle <br />parts inventories are closely manag- <br />~d through computerized inventory <br />,ystem. All truck and trailer parts <br />stored are assigned an eight digit <br />Miller Parts Number. The system is <br />patterned after ATA's Vehicle Main- <br />tenance Reporting Standard <br />VMRS) part numbering s}stem. <br />Through use of a CRT screen, <br />each terminal can quickly show the <br />luantity on hand for any part. The <br />computerized system is used for <br />assembling company purchase <br />orders, tracking parts used and costs, <br />ind helping to avoid overstocking. <br />? • <br />Miller Transporters started using computers in 1961, and is currently constructing a <br />new computer room for its Sperry Univac 90140 system. Pictured from left are Bill <br />Roberts, director of operations; Scott Miller, president; and Frank Farner, data process- <br />ing manager. Miller recently worked with Ernst & Whinney on a computerized costing <br />package. <br />Each terminal receives one parts <br />and tire delivery from Jackson each <br />week. Local purchasing by terminals <br />is limited to emergency require- <br />ments. Mississippi Bandag, a com- <br />pany started by Miller Transporters, <br />handles all tire tracking and recap <br />work. Recap tires are used on trailers <br />and tractor drive axles. <br />Another operations area in which <br />Miller Transporters takes a back seat <br />to no one is in safety and training. <br />The company has a fulltime safety <br />director, five fulltime safety super- <br />visors, and 72 part-time driver <br />trainers. The safety program stresses <br />good hiring, extensive training and <br />driver controls. <br />"There are a lot of good reasons <br />for safety, but one of the most im- <br />portant is that it helps the company <br />make money," says Terry Malone. <br />He points to the fact Miller's in- <br />surance cost of 1.03 percent of <br />revenue was the best among leading <br />tank truck carriers in 1981. Workers <br />compensation costs were below one <br />percent of revenue that year. <br />