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F.Inspections <br />Findings <br />There are opportunities to improve the customers experiences asd <br />consistency. Many customer suggestions centered on interactivity improvements such topics as the <br />ability to submit permit applications, request inspections, or v-line. <br />Customers also requested improvements to consistency in the interpretations made by different <br />inspectors. Internally, there are several paper-based tracking processes that are redundant to <br />electronic processes. <br /> <br />Recommendations <br />1.Assign inspectors by project rather than geographically. This system will allow the <br />customer to have a consistent representative throughout the construction process; <br />other inspectors are still available to cover vacations or for c <br /> <br />2.Provide an opportunity for the assigned inspector to be involvedl <br />plan review before final approval. This system will reduce the occurrence of the field <br />inspectors enforcing codes differently than the plan reviewer. <br /> <br />3.Allow trade permits to be finalized as the work is completed pri <br />certificate of occupancy. Several customers commented that the current process does <br />not allow them to receive trade finals until the final certifica <br />building is approved. This practice causes delays in subcontrac <br />out their contracts and receive final payment. <br /> <br />4.The inspectors should use their iPads to document field inspecti <br />for direct transfer to the NaviLine system. The current process requires the inspectors <br />to hand-write notes and inspection results in the field. The results are then entered by <br />the Inspection Services Technicians into the NaviLine system. T <br />a method to electronically link the iPad with NaviLine needs to <br />change would free up office staff time and allow inspection results to be posted much <br />more quickly, while not adding additional work for the inspector <br /> <br />5.Implement an on-line inspection request system that could interface directly wit <br />NaviLine to save considerable staff time. The process of pulling inspection requests <br />from the answering machine, transcribing the information onto w <br />entering data into NaviLine is time-consuming. The current process of attaching the <br />white ticket to the inspection folder and then re-stapling it into the ticket book is <br />13 Planning Department Review Consulting <br /> <br /> <br />