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ƭƷ <br />9ƒƦƌƚǤĻĻ ƚŅ ƷŷĻ Њ vǒğƩƷĻƩ ЋЉЊВ <br />ŷĻƩĻƭğ IĻƩƓğƓķĻǩ <br />5ĻƦǒƷǤ /ƚǒƩƷ /ƌĻƩƉ <br />Theresa joined the La Porte team initially as a part-time Court Clerk in November of 2014. The Court was sad to <br />see her leave less than a year later to move into a full-time role at Public Works, but that just made her return <br />to the Court in a full time capacity even sweeter in April of 2016. <br />To say Theresa wears many hats is an understatement. Theresa has worked the majority of desks for both the <br />Currently, she is responsible for processing <br />Commercial Motor Vehicle, code enforcement, and juvenile violations. Additionally she prepares summons for <br />d works in the courtroom during code and juvenile dockets. She displays <br />excellent customer service skills at all times including assisting juveniles and their parents with all of the required <br />paperwork. <br />In the three nominations received this quarter for Th <br /> <br />She has become a technical guru software support <br /> <br />modeling high levels of customer service and communication. <br />Always looking for ways to improve, Theresa suggested that the clerks work in four teams paring an <br />experienced clerk with a new clerk. This idea has worked very well so far and helped in cross training <br />and continuity of service levels. <br />Theresa is always looking to expand her knowledge base. She attends conferences and workshops to stay <br />current on legal requirements and technological advances. Beginning in June of 2017, she started working <br />towards her professional Court Clerk certification. After completing 80 hours of continuing education classes <br />and passing two rigorous exams, she is now certified as a Level II Court Clerk. <br />The La Porte Municipal Court and community as a whole is very fortunate to have such a dedicated professional <br />working with us. Please join me in congratulating Theresa Hernandez as the Employee of the Quarter. <br /> <br />