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12 <br />Quarter/YearQuarter/YearQuarter/Year <br />Completion Completion Completion <br />Q1 2017Q1 2017Q2 2014 <br />44 <br />Q4 201 <br />201 <br />4 <br />Q <br />QuarterlyQuarterlyQuarterly <br />AnnuallyAnnually <br />ininin <br />--- <br />CheckCheckCheck <br />Objective 5c: Conduct quality professional development to ensure that all employees are properly trained <br />Goal 5: To provide Superior Customer Service <br />Quarter/YearQuarter/YearQuarter/Year <br />Currently <br />underway <br />44Q1 20132013 <br />Q1 201201 <br />Start Start Start <br />Objective 5a: Implement 100% employee customer service training by the end of 2013 <br />23 <br />QQ <br />supervisors and prepares line employees employees to successfully become effective managers and <br />120 the Trainer workshop for managers/staff who will Develop a comprehensive training program that addresses house versus third party training Evaluation of succession training to prepare <br /> current line <br />- <br />Provide Customer Service Excellence training for 80 <br />Objective 5b: Conduct audit on 100% of processes of all City departments <br />train others on Customer Service Excellence for the future <br />Implementation of selected supervisory training <br />Identify areas of need for existing supervisors <br />Decide which departments to review and when <br />Council <br />modules to address those needs <br />- <br />to step into supervisory roles <br />Evaluate options for in <br />issues facing existing <br />Professional services <br />supervisors <br />- <br />Provide Train <br />employees <br />StrategiesStrategiesStrategies <br />(b) <br />(a)(c)(d) <br /> <br />1.2.1.2.1. <br /> <br />