09-24-12 Regular Meeting of La Porte City Council

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Appendix C to DIR Contract No. DIR-SDD-646 MS-004-2012 SERVICE AGREEMENT NO. THIS SERVICE AGREEMENT NO. : MS-004-2012 (the "Service Agreement") _22nd___day of ____August_______, between City of La Porte ("Customer"), and AT&T ("Vendo This Service Agreement is entered into between Customer and AT&T 646 (Contract). Customer and AT&T agree that: (i) except to t Service Agreement, all the terms and definitions of the Contract Agreement, (ii) the schedules and exhibits attached hereto are i any inconsistent or contradictory terms between the Contract and shall control. This Service Agreement is effective on the date o Customer and Vendor hereby agree as follows: 1. DEFINITIONS All defined terms that are used in the Contract will have the sa for purposes of this Service Agreement, the following terms shal Service Commencement Date means the date AT&T and Customer agr operational and AT&T begins to take the first help desk calls fo 2. TERM The term for Service provided under this Service Agreement (the Commencement Date and shall continue until 24 months, unless ear the provisions of this Service Agreement or Section 8.B. of the 3. TERMINATION 3.1 TERMINATION. Customer may terminate this Service Agreement Contract and this Section 3. 3.2 CONVENIENCE TERMINATION FEE. If Customer terminates this Se accordance with Section 8.B.3 of the Contract, the following ter formula will be referenced as agreed upon in the DIR contract.] 4. SERVICE ELEMENTS AT&T will provide City of La Porte with a Hosted Exchange servic 5. PRICING 5.1 Customer will be invoiced for Hosted Exchange Services a one for 24 months. 5.2 INVOICES FOR CHARGES AND EXPENSES. Invoice submission and payment shall be in accordance with the C 6. PERFORMANCE STANDARDS See Scope of Work 7. CUSTOMER SITES 604 W. Fairmont Pkwy, La Porte, TX 77571 8. TRANSITION PLAN See Scope of Work AT&T and Customer Proprietary Confidential Page 2 of 20 Do not disclose or duplicate