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EMS Billing Services <br />City of La Porte RFP #20510 <br />team reviews all aspects of collections performance and accounts receivable to provide guidance as <br />needed. <br />8. Can custom reports be created based on specific criteria? <br />Yes. We provide customizable reports upon request at no additional charge. Such reports can be <br />We typically provide reports as .pdf files to ensure the content remains static, giving clients peace of <br />mind that the data has remained unedited. We will provide reports in additional formats <br />(e.g., .xls, .xlsx, .pp, .csv) upon request at no additional charge. <br />9. Describe your process to stay current on Medicare/Medicaid changes. <br />EMERGICON remains aware of and adheres to the current billing requirements and contractual <br />restrictions dictated by the Centers of Medicare and Medicaid Services(CMS), Texas Medicaid and <br />Healthcare Partnership(TMHP), the Health Insurance Portability and Accountability Act, and the <br />TexasWorkers Compensation Commission. Our billing and management professionals do this by <br />attending all CMS and TMHP webinars, completing on-site and virtual training, pursuing industry <br />certification, and more. <br />EMERGICON maintains a dedicatedCredentialing Department focused on Medicare (CMS) and <br />In responseto the RFP requirement to provide experience with CMS audits and results for the last <br />five years,our CMS audits in the Required Submittals section beginning on page <br />23.***These materials areCONFIDENTIAL and must not be disclosed.*** <br />city access topatient account status and other similar information in real time online access. <br />EMERGICON providescomplete transparency and full recordkeeping for all services performed, <br />including invoicing, statements,and dunning letter processing, as well asEMS fee collections and <br />remittance. We maintain documentation of all services performed, billing phone calls, and all financial <br />data. We provide clients with 24/7 access to real-time data through our web reports portal. The City <br />will receive login credentials and be able to access reports whenever and wherever desired. <br />Authorized City representatives may use this system to view current runs for a set time period. In <br />addition, we have a 24-hour client hotline as described above in our response to Question 7above. <br />th <br />EMERGICON provides monthly close reports that are available by the 5business day of the month. <br />th <br />Monthly collections reports are available by the 15calendar day each month. These monthly reports <br />comprise the following: <br />Balance Summary <br />Executive Summary <br />Monthly Charge Report <br />Monthly Credit Report <br />Monthly Credit Detail <br />Aged Accounts Receivable <br />Payor Activity Summary <br />Invoice Summary <br />16 <br />Confidential & Proprietary <br /> <br />