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with the establishment; <br />(-5) the term of the contract; <br />(fl a description of the services to be provided that <br />are included in the base monthly rate to be paid by the resident; <br />,(7) a description of any additional services available <br />for an additional fee from a provider through a contract with the <br />establishment; <br />(8) a provision requiring the establishment to provide <br />written notice of any change in fee schedules that outline the cost <br />of additional services not later than the 31st day before the <br />effective date of the change; <br />(9) a description of the process by which the contract <br />may be modified, amended, or terminated; <br />(10) a description of the complaint resolution process <br />available to residents; <br />(11) the name, street address, mailing address, and <br />telephone number of the resident's designated representative, if <br />51► <br />(12) a description of the billing and payment procedures <br />and requirements; <br />(13) a statement ensuring the ability and right of <br />residents to receive services from providers with whom the <br />establishment does not have a contract; and <br />(14) a statement identifying the life safety and fire <br />Page -3 - <br />