06-10-13 Regular Meeting of La Porte City Council

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® OPT-E-MANService Service Level Objectives and Agreements This document provides information regarding AT&TOPT-E-MAN service and its comprehensive service level objectives as described in the applicable state tariff or guidebook or in the AT&T Interstate Access Guidebook. Introduction ® The following Service Level Agreement (SLA) applies to standard OPT-E-MANconfigurations only. SLAs provide customers with end-to-end performance objectives that are backed by service credits if minimum quality standards are not met by AT&T. 1.Overall Service ® service is provided by the AT&T operating local exchange carrier (“AT&T”) in OPT-E-MAN each respective state, pursuant tothe AT&T Interstate Access Guidebook or to guidebooks or tariffs filed with the state public utilities commissions.The SLA descriptions set forth herein are believed to be accurate as of the date of preparation of this document, but the applicable tariffs or guidebooks are subject to change and the provisions of the applicable tariffs or guidebooks shall control in the event of any conflict between this document and the applicable tariffs or guidebooks.OPT-E-MANservice will be offered with throughput thresholds based on the service configuration provided to the customer.Service availability and performance is subject to technical limitations and available facilities. All service designs will be verified prior to order to help ensure correct provisioning and maintenance. Allowance for Interruption In case of an interruption to service, if not due to the negligence of the customer or the customer’s end useror other causes beyond AT&T’s reasonable control,the customer may be eligible for credit under the terms and conditions of the applicable guidebook or tariff. 2.Connections ANetwork Availability Service Level Agreement of at least 99.95% per month, including the local loop, isprovided by AT&T. This equates to not more than 21.6 minutes of downtime per month (based on a 30-day month), excluding maintenance windows and other appropriate exclusions (see Exclusionsfollowing). Network Availability is calculated as the ® percentage of time that the OPT-E-MANnetwork is capable of accepting and delivering customer data to the total time in the measurement period. The calculation for Network Availability for a givencalendar month is as follows: Network Availability = [24 hours x days in month x 60 minutes x number of customer sites] – network outage time (measured in minutes) -------------------------------------------------------- [24 hours x days in month x 60 minutes x number of customer sites] All parameters of this document and network performance are subject to limitations described in section 1. © 2010AT&T Intellectual Property. All rights reserved. AT&T,the AT&T logo and AT&T product names are trademarks of AT&T Intellectual Propertyand/or its affiliates. Page 1of 5