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administrative side of the website. While that rollback solves one problem, it creates others when <br />those same users cannot access other sites that require the most recent version of IE <br />The site is not reliable: During a recent cold weather emergency, as staff was pushing information <br />out, the back end of the site went down. It took close to an hour to get the issue resolved with <br />Civica. Should that have been a shelter in place emergency or something similar that hour <br />could’ve been critical. The site has also consistently gone offline while working in the <br />administrative sideand that can take up to thirty minutes to get resolved with support IF it happens <br />during Civica’sbusiness hours. <br />Staffhas evaluated two other companies that are the standards in municipal website design- Civic Plus and <br />Vision Internet. Both companies have a much easier administrative configuration that would allow City <br />staff to easily design and re-design the look of the website in the future and features a more user-friendly <br />content management system for department users. The cost for implementing a new website through <br />either of these two companies ranges from $42,000 to $60,000.Should Council decide to move forward <br />with the website re-design, staff would begin completing some of the legwork required for the migration <br />immediately. This work would include scrubbing and updating the existing site so that only current <br />information is migrated to the new site. <br />A <br />ction Required by Council: <br />Provide direction on website re-design. <br />Approved for City Council Agenda <br />___________________________________________________________ <br />Corby D. Alexander, CityManager Date <br /> <br />