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THE CITY OF LA PORTE <br />CITIZEN PARTICIPATION PLAN <br />COMMUNITY DEVELOPMENT BLOCK GRANT PROGRAM <br />COMPLAINT PROCEDURES <br />These complaint procedures comply with the requirements of the Community Development Block Grant (CDBG) <br />Program and Local Government Requirements found in 24 CFR §570.486 (Code of Federal Regulations). <br />Citizens can obtain a copy of these procedures at the City of La Porte, 604 W. Fairmont Pkwy, La Porte, Texas <br />77571, 281-471-5020, during regular business hours. <br />Below are the formal complaint and grievance procedures regarding the services provided under the CDBG <br />project. <br />1. A person who has a complaint or grievance about any services or activities with respect to the CDBG <br />project, whether it is a proposed, ongoing, or completed CDBG project, may during regular business hours <br />submit such complaint or grievance, in writing to the City, at City of La Porte, 604 W. Fairmont Pkwy, <br />La Porte, Texas 77571, or may call 281-471-5020. <br /> <br />2. A copy of the complaint or grievance shall be transmitted by the City Administrator to the entity that is <br />the subject of the complaint or grievance and to the City Attorney within five (5) working days after the <br />date of the complaint or grievance was received. <br /> <br />3. The City shall complete an investigation of the complaint or grievance, if practicable, and provide a timely <br />written answer to person who made the complaint or grievance within ten (10) days. <br /> <br />4. If the investigation cannot be completed within ten (10) working days per 3 above, the person who made <br />the grievance or complaint shall be notified, in writing, within fifteen (15) days where practicable after <br />receipt of the original complaint or grievance and shall detail when the investigation should be completed. <br /> <br />5. If necessary, the grievance and a written copy of the subsequent investigation shall be forwarded to the <br />CDBG for their further review and comment. <br /> <br />6. If appropriate, provide copies of grievance procedures and responses to grievances in both English and <br />Spanish, or other appropriate language. <br />TECHNICAL ASSISTANCE <br />When requested, the City shall provide technical assistance to groups that are representative of persons of low- <br />and moderate-income in developing proposals for the use of CDBG funds. The City, based upon the specific <br /> <br />PUBLIC HEARING PROVISIONS <br />For each public hearing scheduled and conducted by the City, the following public hearing provisions shall be <br />observed: <br /> <br />