10-14-19 Regular Meeting of the La Porte City Council

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Pro posed.Servicing and Program Details With Cintas being the current provider for the City of La Porte, the transition into the new contract will be significantly easier than bringing in a new vendor. Our proposed plan to improve our service for the City is to transition your account from the G&K program you originally signed up for, into a Cintas program. We want to set your team up with the retail -inspired garments that Cintas offers through our distribution network while getting your team all in the same uniforms as opposed to a mix of G&K uniforms and Cintas uniforms. Following the finalization of details regarding garment selection, garment colors, and emblem selection, Cintas will coordinate the initial fitting events at each of your locations. Cintas will provide garments (pre-shrunk) for each employee to try on to ensure that the proper size and appropriate garment for the job function is selected. Those sizes are recorded and verified by each employee. These sizes will be updated daily and reported to the designated City personnel to keep them updated on our progress and to assist them in helping us coordinate fittings. Cintas will schedule several fitting events at each of your sites in order to ensure we gather sizes for each employee. It is important for the City to communicate to, their teams that these fitting events are mandatory so that we can make sure we get them the correct sized uniforms. During the time that we are fitting your employees, partners will be working behind the scenes with our Distribution Planning Team to begin to allocate garments for, your account at our various Distribution Centers. After all employees are fitted for their uniforms, Cintas will key the order into the system. From there, emblems are ordered and shipped to our Distribution Centers to be applied to the garments. Through our large contract order form, the typical lead time is 6-8 weeks for the initial set-up of an account of your size once the garments are ordered. Once the garments are ready for delivery, Cintas personnel will make the various deliveries at all your locations. For the initial delivery, there will be an abundance of Cintas partners at each site to ensure quick distribution of uniforms to your team, make changes as needed, and to ensure complete: satisfaction with the new program. After the program is, installed at each of your locations, a series of follow-up steps takes place. Each location is contacted to ensure that they are satisfied with the installation and a variety of internal audits take place to confirm your requirements have been met. In addition, our first follow-up visits will be scheduled for the following week. We will use those visits to address any errors that may have taken place during the initial set-up. We will also use that time to set-up, ongoing calls and/or visits to ensure the smooth transition into your new uniform program. Our facility located at 1335 Dress Street in Houston will likely be the new location to provide service to the City of La Porte for the new contract. The following power -point highlights our service model including our TruCount garment tracking program which provides total accountability of the uniforms. It is a unique service advantage that only Cintas can provide to 100% of our customers. Garment tracking is a competitive advantage that Cintas has over any competitors in the Rental part of a uniform program. If your organization is interested in our other garment programs, we have included information that highlights the differences, between a Rental, Lease, and a Purchase program. CIMAS.