Laserfiche WebLink
<br />remediation if required. <br />Network Event Monitoring is available 24 hours a day, 7 days a week. Network Event Monitoring availability <br />is based on the level of contracted service and defined in the Customer Support Plan (CSP). <br />5.3 CUSTOMER TECHNICIAN DISPATCH <br />The Call Center Operation (CCO) at Motorola's SSC will provide a central point of contact for technical <br />customer service requests continuously. The CCO is staffed with customer support representatives who will <br />coordinate the appropriate service response and resources to Customer. Service requests are tracked and <br />monitored by Motorola from creation to close of a Incident through an electronic Incident process. <br />This service must be purchased in conjunction with Network Monitoring Service. <br /> <br />5.4 SYSTEM UPGRADE AGREEMENT (SUAII) <br />In order to keep City of LaPorte LMR system current, Motorola offers the System Upgrade Agreement <br />II (SUA II). This is a complete package of hardware, software, and professional services required to <br />update City of LaPorte ASTRO 25 system up to once in a two-year period to a level consistent with the <br />latest system release shipping from the factory. <br />Updates to software (and occasionally) hardware components ensure ongoing availability of repair <br />services support, system expansion (e.g. addition of RF sites, dispatch positions, data sub-systems, or <br />network management positions), and the latest cyber security protection. The SUA II provides a <br />consistent, budgeted solution that delivers complete update coverage while transferring risk associated <br />with integrating future (unknown today) technology to Motorola. <br />Included features <br />Features Descriptions SUA II <br /> <br />Incremental Software Enhancements (Bug Fixes) <br /> <br />Software Release Updates <br /> <br />Hardware Refresh <br /> <br />Factory-certified integration, testing, and supply chain management of new software (SW) <br />and hardware (HW) components <br /> <br />Professional implementation services to upgrade your live system <br />City of La Porte May 2020September 26, 2017 <br />IP Base Console Upgrade Use or disclosure of this proposal is subject <br />to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted Table of Contents 5-ii <br /> <br />