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Customer Service Agreement <br />INTRODUCTION <br />This service agreement describes the levels of service that the La Porte Police Department (“Client” or <br />“Customer) will receive from Utility Associates, Inc. (“UA” or “Supplier”). <br /> <br />Purpose <br />The Client depends on IT equipment, software and services (the IT system) that are provided, maintained <br />and supported by the Supplier. Some of these items are of critical importance to the Client’s business. <br /> <br />This service agreement sets out what levels of availability and support the Client is guaranteed to receive <br />for specific parts of the IT system. <br /> <br />This Service Agreement forms an important part of the contract between the Client and the Supplier. It aims <br />to enable the two parties to work together effectively. <br /> <br />SCOPE <br />Parties <br />This agreement is between: <br /> <br />The Client: The Supplier: <br />La Porte Police Department Utility Associates Inc. <br />250 E. Ponce De Leon Avenue <br />3001 N 23rd St. <br />Suite 700 <br />La Porte, TX 77571 <br />Decatur, GA 30030 <br />Assistant Chief Doug DitrichKey Contact: <br />281.842.3116 Amanda A. Havice <br />DitrichD@laportetx.gov 800-597-4707 <br />contracts@utility.com <br />Dates and Reviews <br />This agreement begins on the Effective Date of the agreement, which is the date of signature by the Client <br />of the accompanying Offer Letter and will run for the term of the agreement plus any extensions of such <br />agreement. <br /> <br />It may be revised at any point by mutual written agreement, including if there are any changes to the <br />Client’s system. <br /> <br />Equipment, Software and Services Covered <br />This agreement covers only the equipment, software and services in the table below. This list may be <br />updated at any time, with agreement from both the Client and Supplier. <br />Item TypeNumber of ItemsItem Priority <br />BodyWorn CameraQty 80 Supplied by Utility 1 <br />Bluetooth ControllerQty 80 Supplied by Utility 2 <br />Holster Sensor Qty 80 Supplied by Utility 2 <br />www.utility.com 250 E. Ponce De Leon Ave. | Suite 700 | Decatur, GA 30030 800-597-4707 <br /> <br />