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<br />Inspection Services Division - Primary Duties con't.... <br /> <br />Page 5 <br /> <br />Education of the public and enforcement of various city regulations is a <br />challenge faced by all cities. As part of our ongoing efforts to provide great <br />customer service to our citizens, we are performing customer service surveys. <br /> <br />Effective March 15th, we began another round of customer service surveys. We plan to continue <br />our survey until the middle of May. Our series of questions are shown below. In addition, each <br />individual is asked if they have any comments to share with staff. <br /> <br />Counter Service: <br />Were you greeted promptly and in a pleasant manner? <br /> <br />Were you treated respectfully and professionally? <br /> <br />Did we answer all of your questions? <br /> <br />Plan ReviewlInspections: <br />Were you present during the inspection? <br /> <br />Were the inspectors professional and respectful during the plan review? <br /> <br />Was the inspector professional and respectful during the inspection? <br /> <br />Did the inspector discuss or explain any code requirements that may be needed? <br /> <br />Code Enforcement: <br />Did our staff explain the violation and required resolution? <br /> <br />Were you treated respectfully and professionally? <br /> <br />In March 2008, La Porte held a customer service training class for field <br />personnel. To continue that development, we have a training class (here in La <br />Porte) scheduled for April 28th & 29th. The class is structured for ~ day for <br />field personnel and ~ day for office support staff. <br /> <br />The second day is a repeat class that enables a city to send all personnel to <br />training while still providing our daily customer service to our citizens. A <br />copy of the flyer for this year's training is included in this presentation. <br />