1989-08-28 Regular Meeting - Laserfiche WebLink

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(-') -'0--/1 e e HOW C.A.N. WORKS I. Community Alert Network contracts with a municipality to provide public safety officials with an exceptionally reliable, efficient and effective service for commmunity alert and emergency response. Databases of phone numbers are established for each unique contract. II. Once the database is in place, CAN is ready to assist in any emergency situation: toxic chemical spill, missing persons, industrial accidents, severe weather, floods, institutional escapes, water/gas main breaks, nuclear incidents, etc. III. When an incident has occurred or threatens and has been reported to the appropriate local public safety official, the notifying process has begun. IV. The designated official contacts CAN via a 24 hour emergency phone number and dictates an access code and password to the CAN operator. V. The emergency official identifies the specific geographic area that has or will be affected by the incident and dictates the message to be delivered to the residents of this area. Some messages may have been pre-recorded and simply need to be recalled. All messages are digitally recorded on magnetic disks for use by CAN computers. ,:"'"'\ VI. After identifying which of any specially predetermined groups such as response teams, public \~-') safety officials, hospitals, schools, nursing homes or the news media are to be alerted, the of- ficial dictates the message that is to be delivered to each of these groups. VII. The computers at Community Alert Network begin sorting the established database for the municipality to create a calling file for this speCific incident. All the phone numbers in the database for both the identified geographical area and for the special groups are listed accord- ing to the message they are to receive. VIII. The computers at CAN begin calling the requested phone numbers and delivering the designated message. IX. CAN will initially make three attempts to contact any busy or unanswered phone number. Following three attempts to complete all calls, a report of the calling session is printed and ,the summary information regarding number of calls made; completed, busy and no answer is shared with the client. Any client may request that additional calls be made to previously busy or unanswered phone numbers. X. The final report of all calling activity is delivered to the client by first class mail or FAX if previously arranged. ,':".\ i .<;j " .:...7