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<br />,e <br /> <br />e <br /> <br />periodically to Subscribers pertaining to the availability of parental control devices. <br /> <br /> <br />5. Standard of Care. Consistent with the Cable Act, the Grantee shall at all times <br /> <br /> <br />employ a reasonable standard of care and shall install, maintain and use approved methods and <br /> <br /> <br />devices for preventing failures or accidents which are likely to cause damage, injury or nuisance to <br /> <br />the public. <br /> <br />6. No Obscenity. Cable Services that are obscene and not pro,tected by the United <br /> <br />States Constitution or otherwise unprotected by the United States Constitution shall not be <br /> <br />provided. <br /> <br />7. Customer Service. The Grantee shall provide good customer service in accordance <br /> <br />with all regulations and guidelines of the FCC. In addition, Grantee shall maintain a customer <br /> <br /> <br />service center for the receipt of payments, exchange of equipment, and to provide personal <br /> <br />customer service, either within the City or no greater than ten miles outside its corporate limits. <br />Section 10. EMERGENCY USE OF THE CABLE SYSTEM. The Grantee shall <br />comply with all rules and regulations ofthe FCC regarding emergency alert systems. <br />Section 11. PUBLIC; EDUCATIONAL AND GOVERNMENT ACCESS. Initially the <br />Grantee shall continue to provide one (1) downstream Channel on the Cable System for Public, <br />Educational and/or Government Access programming. The Grantee shall provide up to a total of <br />four (4) downstream Channels for the carriage of Public, Educational and Government Access <br />programming, subject to the utilization thresholds below. Whenever each Access Channel is being <br />used for nonrepetitive locally produced programming (excluding character generated programming) <br />more than eighty percent (80%) of the hours between 11 a.m. and 11 p.m., during any twelve (12) <br />consecutive week period, the Grantee shall, upon receipt of written notice from the City, make an <br />additional Access Channel available within one hundred twenty (120) days. Whenever any Access <br /> <br />12 <br />