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<br />- persons from the agencies represented on the policy com- agencies have community participation guidelines which
<br />mittee, from agencies that will contribute to or use the re- must be followed for projects that they will fund.
<br />suits of the planning process, and other technical personnel Community participation is a process of information ex-
<br />that can contribute to the program. change to inform the citizens fully and continually about
<br />The concerns of the participating agencies should be plans for and activities in the planning process. Comments,
<br />identified by the technical committee at the outset of the questions, and criticisms should be solicited from the citi-
<br />process so they can be incorporated and addressed in the zens and are considered as part of the planning activity.
<br />program design. Involvement of these technical personnel One of the keys to a successful cOIpmunity participation
<br />is important to assure the credibility of the technical infor- process is feedback, wherein the planning staff responds to
<br />mation produced by the planning process. If staff person- citizens, indicating how all specific community comments,
<br />ne! endorse the planning activities, the policy board questions, and criticism were considered. The process must
<br />counterparts are more likely to do so. This is not always also include well-organized and publicized community
<br />true, however, and the program manager should always be meetings, considerable media participation, and a cop,tinu-
<br />alert for situations where there are "hidden agendas." The ous flow of information. '
<br />technical participants can provide useful guidance in such For a large metropolitan area, a hierarchy of committees
<br />situations. is a useful way to organize community participation. The
<br />It is important to be open to comments and concerns of smallest element of such a hierarchy is the neighborhood
<br />committee members and to respond expeditiously to them. group, which considers matters of particular importance to
<br />The members must feel that they are full participants in each individual neighborhood. Information prepared in the
<br />the planning and decision process. They must be involved planning program should be explained at meetings in
<br />from the beginning so they will feel ownership of decisions. neighborhoods throughout the planning area. Several
<br />Their involvement in selection of evaluation criteria and in neighborhood groups can then be combined for corridor
<br />evaluating alternatives is especially important. All partici- meetings to address issues that relate to the full extent of
<br />pants in the planning program must feel that the resulting each transportation corridor. Having several neighbor-
<br />plan "belongs to" them. hoods meet together for corridor issues gives support for
<br />common concerns but also permits participants to under-
<br />stand different positions of other neighborhoods. Commu-
<br />nity wide meetings would follow to bring out issues from
<br />Everyone in the community is a transportation expert and the various corridors.
<br />has an opinion about how to solve the transportation prob- Achieving effective community participation requires
<br />lem. They use or see the system perform every day, usually repeated solicitation of citizen involvement in the planning
<br />at the times of its worst performance, the peak periods. process. The community participation program should be
<br />Those people pay for the solutions, so they must be given initiated following completion of the program design and
<br />an opportunity to voice their opinions about what the solu- at least by the start of the technical planning program (in-
<br />tions should be. The key word is opportunity-a public in- ventory existing conditions in Figure 4.1). Interaction with
<br />formation program about the transportation planning the community can occur at any number of points in the
<br />process must reach as many people as reasonably. feasible process but is especially important early, to explain the
<br />and must provide opportunities for them to express their program; following the baseline evaluations, to identify
<br />opinions. Whether or not the people express their opinions problem areas; after principal options have been tested, to
<br />15 their choice, but they must recogmze that they havetliaC-<fesctffietne-lnitiatTe~ts;-an{t'"afterfine'tUIringLhe-pre---m _____
<br />opportunity. ferred projects, to sample the mood of the community re-
<br />CommunilY participation is a process in and of itself garding possible recommendations.
<br />and may involve numerous committees. Organizing com- Information pre~nted should also be widely distributed
<br />mupity participation, is usually, much more involved than in the community, such as in monthly newsletters, for the
<br />organizing the policy and technical committees. Commu- benefit of persons not attending formal meetings. C.ontinu-
<br />oity participation can be as important as the technical:, ing participation can occur in "store, front~ offices, also in
<br />process because. without the support of the electorate, the neighborhoods, that can be visited by citizens at any time.
<br />responsible agencies will probably not be able to implement
<br />the recommendations of the planning program. In the con-
<br />tinuing planning program, community participation is an
<br />ongoing effort to brief the media and key citizens organiza-
<br />tions whose. support or interest is necessary for particular
<br />projects or activities.
<br />The principal goal of the community participation pro-
<br />gram is to assure that residents have a part in the planning
<br />program, thereby also making the results of the planning
<br />process credible in the eyes of the electorate. To do this the
<br />. community participation program must demonstrate that
<br />the planning process is open, accessible, and responsive to
<br />citizens concerns. The community participation process
<br />
<br />
<br />4.3.3
<br />
<br />Community participation
<br />
<br />f
<br />I
<br />
<br />i
<br />f
<br />
<br />
<br />
<br />4.3.4
<br />
<br />Program design
<br />
<br />Major technical efforts must be carefully thought through
<br />before they begin in order to assure that they are effective
<br />and efficient. The product of such consideration should be
<br />a program design document that is preparia by the key ac-
<br />tors, using other technical and management personnel as
<br />necessary. The lead agency will organize a committee of
<br />technical personnel to prepare the' program design.
<br />The program. desigll must be tl~orough and dynamic so
<br />that it clearly specifies what will be done, by whom, and
<br />when, yet is adaptable to changing situations. It is important
<br />
<br />Urban Transportation Systems 91
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