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0 <br />City Of <br />O <br />DEER PARK <br />710 E. San Augustine • P.O. Box 700 • Deer Park, Texas 77536 <br />11 January 2002 <br />Mr. Dennis HIavaty <br />Golf Course Superintendent <br />Bay Forest GC <br />P.O. Box 1115 <br />LaPorte, TX 77571 <br />Dear Dennis, <br />Robert K. Napier <br />GOLF COURSE SUPERINTENDENT <br />THE BATTLEGROUND GOLFCLUB <br />(281) 478-2076 • Fax (281) 478-2077 <br />As a follow up on our conversation this morning concerning my past experience with Ransome <br />golf equipment, I would like to provide you the following facts concerning my past experience <br />with this particular brand of equipment. <br />The first two fairway units purchased for The Battleground were Ransome 300D Fairway <br />mowers. These two units came in as low bid and were purchased as per policy. Unfortunately we <br />begin experiencing problems almost from the first day. <br />The problems we had were two fold, these being quality of cut and parts availability. During the <br />time we had these units, I had everyone from the local distributer to the District Manager and <br />head mechanic for Ransome out working on the quality of cut. No one was ever able to solve the <br />mystery as to why these units would not cut as expected. <br />The second problem was parts availability. The amount of down time on these units was excessive <br />waiting on parts. At one time one of these mowers was in our shop for over 120 days waiting on <br />a oil cooler. <br />Due to our inability to keep both these mowers in operation and keep our fairways mowed as <br />needed, both mowers were traded in and replaced with much less operating time then expected. <br />From my past experience with this manufacture, I hope never to have to purchase Ransome again. <br />Sincerely, <br />RO#Aen. <br />Robert Napier <br />Golf Course Superintendent <br />Q. ity " Jirjt 5, (-0ver9 Ji. <br />