R-2013-02 recording/reporting Fair Housing complaints

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CITY OF LA PORTE FAIR HOUSING COMPLAINT PROCEDURE Effective Date: January 14, 2013 PURPOSE: The City is required to have clear procedures for the complaint process and record keeping. The purpose of this procedure is to ensure timely and accurate processing and record keeping of Fair Housing activity. In addition, the City is required to have remedial procedures in place for those whose actions are inconsistent with Fair Housing laws and regulations. PROCEDURE: 1. Fair Housing Officer (FHO) will record the call or contact into the Fair Housing Registry. • Enter date the activity is reported. • Enter person reporting the activity (complainant). • Enter the complainant contact information. • Enter type of report (inquiry, complaint, allegation or referral). • Enter Report Reference number (should correspond to number on detail report). • Enter Agency the activity will be referred to (TDHCA or TWC). • Enter date agency referral info given to complainant. • Enter follow-up date (30 days after complaint received) to check back with complainant. • Enter how the activity is resolved. 2. FHO records account of call or contact into Fair Housing Detail Report. The FHO should use the status section to describe the details of the contact. The report number should be referenced on the main registry for easy filing and catalogue of the detailed report. 3. FHO refers the complainant to the appropriate agency (currently is the Texas Workforce Commission) for resolution. 4. FHO records a follow-up date thirty days after complaint. 5. FHO contacts complainant to determine and record status in registry and in the detail report. 6. Should there be situations that require further remedial action due to actions that are inconsistent with Fair Housing laws and regulations involving any developers, landlords, home sellers, the City will refer those actions to the Texas Workforce Commission for resolution since that agency is equipped and trained to handle Fair Housing issues.