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CITIZEN PARTICIPATION PLAN <br />CITY OF LA PORTE <br />COMMUNITY DEVELOPMENT BLOCK GRANT PROGRAM <br />COMPLAINT PROCEDURES <br />These complaint procedures comply with the requirements of the Harris County Community <br />Development Block Grant (CDBG) Program and Local Government Requirements found in 24 CFR <br />§570.486 (Code of Federal Regulations). Citizens can obtain a copy of these procedures at City Hall, <br />604 W Fairmont Parkway, La Porte, TX 77571-6215, (281) 470-5011 during regular business hours. <br />Below are the formal complaint and grievance procedures regarding the services provided under the <br />CDBG project. <br />1. A person who has a complaint or grievance about any services or activities with respect to the <br />CDBG project, whether it is a proposed, ongoing, or completed CDBG project, may during <br />regular business hours submit such complaint or grievance, in writing to the City Manager at 604 <br />W Fairmont Parkway, La Porte, TX 77571-6215 or may call (281) 470-5011. <br />2. A copy of the complaint or grievance shall be transmitted by the City Manager to the entity that <br />is the subject of the complaint or grievance and to the City Attorney within five (5) working days <br />after the date of the complaint or grievance was received. <br />3. The City Manager shall complete an investigation of the complaint or grievance, if practicable, <br />and provide a timely written answer to person who made the complaint or grievance within ten <br />(10) days. <br />4. If the investigation cannot be completed within ten (10) working days per 3. above, the person <br />who made the grievance or complaint shall be notified, in writing, within fifteen (15) days where <br />practicable after receipt of the original complaint or grievance and shall detail when the <br />investigation should be completed. <br />5. If necessary, the grievance and a written copy of the subsequent investigation shall be forwarded <br />to the CDBG for their further review and comment. <br />6. If appropriate, provide copies of grievance procedures and responses to grievances in both <br />English and Spanish, or other appropriate language. <br />TECHNICAL ASSISTANCE <br />When requested, the City shall provide technical assistance to groups that are representative of <br />persons of low- and moderate -income in developing proposals for the use of CDBG funds. The City, <br />based upon the specific needs of the community's residents at the time of the request, shall determine <br />the level and type of assistance. <br />PUBLIC HEARING PROVISIONS <br />For each public hearing scheduled and conducted by the City, the following public hearing provisions <br />shall be observed: <br />Public notice of all hearings must be published at least seventy-two (72) hours prior to the <br />scheduled hearing. The public notice must be published in a local newspaper. Each public notice <br />must include the date, time, location, and topics to be considered at the public hearing. A <br />published newspaper article can also be used to meet this requirement so long as it meets all <br />