HomeMy WebLinkAboutR-2013-02 recording/reporting Fair Housing complaintsRESOLUTION NO. 2013
A RESOLUTION ADOPTING PROCEDURES RELATED TO THE RECORDING AND REPORTING OF FAIR
HOUSING COMPLAINTS IN ACCORDANCE WITH THE ADOPTED FAIR HOUSING ACTIVITY PLAN.
WHEREAS, the City must establish policies and procedures for handling Fair Housing complaints,
allegations, and referrals; and
WHEREAS, the City must maintain records of all Fair Housing complaints, allegations, and
referrals; and
WHEREAS, the City must refer Fair Housing complaints, allegations, and referrals to the
appropriate authorities.
NOW THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LA PORTE:
Section 1. The City adopts the standard operating procedures for Recording and Reporting
of Fair Housing Activity attached hereto and incorporated by reference.
PASSED AND APPROVED this 14th day of January, 2013.
By:
A ST:
Patrice Fogarty
City Secretary
APPROVED:
i
Clark T. Askins
Assistant City Attorney
CITY OF,
s A. Rigby,
CITY OF LA PORTE FAIR HOUSING COMPLAINT PROCEDURE
Effective Date: January 14, 2013
PURPOSE: The City is required to have clear procedures for the complaint process and record
keeping. The purpose of this procedure is to ensure timely and accurate processing and record
keeping of Fair Housing activity. In addition, the City is required to have remedial procedures in
place for those whose actions are inconsistent with Fair Housing laws and regulations.
PROCEDURE:
1. Fair Housing Officer (FHO) will record the call or contact into the Fair Housing Registry.
• Enter date the activity is reported.
• Enter person reporting the activity (complainant).
• Enter the complainant contact information.
• Enter type of report (inquiry, complaint, allegation or referral).
• Enter Report Reference number (should correspond to number on detail report).
• Enter Agency the activity will be referred to (TDHCA or TWC).
• Enter date agency referral info given to complainant.
• Enter follow-up date (30 days after complaint received) to check back with
complainant.
• Enter how the activity is resolved.
2. FHO records account of call or contact into Fair Housing Detail Report. The FHO should
use the status section to describe the details of the contact. The report number should
be referenced on the main registry for easy filing and catalogue of the detailed report.
3. FHO refers the complainant to the appropriate agency (currently is the Texas Workforce
Commission) for resolution.
4. FHO records a follow-up date thirty days after complaint.
5. FHO contacts complainant to determine and record status in registry and in the detail
report.
6. Should there be situations that require further remedial action due to actions that are
inconsistent with Fair Housing laws and regulations involving any developers, landlords,
home sellers, the City will refer those actions to the Texas Workforce Commission for
resolution since that agency is equipped and trained to handle Fair Housing issues.