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<br />e <br /> <br />e <br /> <br />2. Performance Evaluation. <br /> <br /> <br />A. In order to assure that the Grantee is complying with the terms of this <br /> <br /> <br />Franchise and the character, quality, and efficiency of service to be rendered, given, performed, and <br /> <br /> <br />furnished under this Franchise, during the 3rd and 6th Anniversary Years of this Franchise the City <br /> <br /> <br />Council may hold a public hearing or hearings for the purpose of reviewing the performance of the <br />Grantee under the Franchise. <br />B. At least sixty (60) days prior to any public hearing on this Franchise, the <br />Director shall notify the Grantee in writing of the date, time and location of the hearing. Such <br />notice shall also include any subjects the City would like Grantee to specifically report on at the <br />hearing. Such subjects may include, but not be limited to: <br />(i) compliance with the requirements regarding technical performance and testing, <br />as provided in Section 9 hereof; <br />(ii) compliance with the requirements for the Cable System capacity, as provided in <br />Section 8 hereof; <br />(iii) compliance with all requirements related to support for Public, Educational and <br />Government Access Channels, as provided in Section 11 hereof; <br />(iv) the development of new Cable Services; <br />(v) any federal or state rulings relevant to the Franchise; <br />(vi) a summary of all service interruptions during the preceding calendar year (other <br />than scheduled interruptions or interruptions of a duration of less than two hours for all Subscribers <br />or any interruptions which affected less than ten percent (10%) of all Subscribers); <br />(vii) a summary of representative Subscriber complaints referred by the City during <br />the preceding calendar year, including the number of Subscriber complaints received and the <br /> <br />9 <br />