06-12-19 CenterPoint Energy Schedule of Rates Notice

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CENTERPOINT ENERGY RESOURCES CORP. D/B/A CENTERPOINT ENERGY ENTEX AND CENTERPOINT ENERGY TEXAS GAS GENERAL RULES AND REGULATIONS APPLICABLE TO NATURAL GAS SERVICE IN TEXAS otherwise by law, and in such manner to best accommodate the public and to prevent interference with service furnished by other public utilities insofar as practical. (b) Response to request for residential and commercial service. The Company shall serve each qualified residential and commercial applicant for service within its service area as rapidly as practical. As a general policy, those applications not involving line extensions or new facilities should be filled within seven working days. Those applications for individual residential service requiring line extensions should be filled within ninety days unless unavailability of materials or other causes beyond the control of the Company result in unavoidable delays. In the event that residential service is delayed in excess of ninety days after an applicant has met credit requirements and made satisfactory arrangements for payment of any required construction charges, a report must be made to the regulatory authority listing the name of the applicant,location,and cause for delay. Unless such delays are due to causes which are reasonably beyond the control of the Company, a delay in excess of ninety days may be found to constitute a refusal to serve. 22. CUSTOMER RELATIONS (a) Information to customers. The Company shall: (1) Maintain a current set of maps showing the physical location of its facilities. All distribution facilities shall be labeled to indicate the size or any pertinent information which will accurately describe the utility's facilities. These maps, or such other maps as may be required by the regulatory authority,shall be kept by the Company in a central location and will be available for inspection by the regulatory authority during normal working hours. Each business office or service center shall have available up-to-date maps,plans;or records of its immediate area,with such other information as may be necessary to enable the utility to advise applicants and others entitled to the information as to the facilities available for serving that locality; (2) Assist the customer or applicant in selecting the most economical rate schedule; (3) In compliance with applicable law or regulations,notify customers affected by a change in rates or schedule or classification; (4) Post a notice in a conspicuous place in each business office of the utility where applications for service are received informing the public that copies of the current rate schedules and rules relating to the service of the Company, as filed with the Commission, are available for inspection; (5) Furnish such additional information on rates and services as the customer may reasonably request; (6) Upon request,inform its customers as to the method of reading meters;and (7) As required by law or the rules of the appropriate regulatory authority, provide its customers with a pamphlet containing customer service information. At least once each calendar year,the Company shall notify its customers that customer service information is available on request and without charge. (b) Customer complaints. Upon complaint to the Company by residential or small commercial customers either at its office,by letter, or by telephone,the Company shall promptly make a suitable investigation