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CENTERPOINT ENERGY RESOURCES CORP. <br /> DB/A CENTERPOINT ENERGY ENTEX <br /> AND CENTERPOINT ENERGY TEXAS GAS <br /> GENERAL RULES AND REGULATIONS <br /> APPLICABLE TO NATURAL GAS SERVICE IN TEXAS <br /> FOR JURISDICTIONS FOR WHICH TARIFF IS APPROVED ON OR AFTER MAY 23,2017 <br /> of installation of the service lines, in the manner in which such service lines are repaired by the <br /> Company, and in the negligence of the Company in maintaining its meter loop. All other risks <br /> after the gas left the point of delivery shall be assumed by the Consumer, his agents, servants, <br /> employees,or other persons. <br /> (c) The Company agrees to use reasonable diligence in rendering continuous gas service to all <br /> Consumers,but the Company does not guarantee such service and shall not be liable for damages <br /> resulting from any interruption to such service. <br /> (d) Company shall not be liable for any damage or loss caused by stoppage or curtailment of the gas <br /> supply pursuant to order of a governmental agency having jurisdiction over Company or <br /> Company's suppliers, or caused by an event of force majeure. The term "force majeure" as <br /> employed herein means acts of God; strikes, lockouts, or other industrial disturbances;acts of the <br /> public enemy;wars;blockades; insurrections;riots; epidemics; landslides; lightning; earthquakes; <br /> fires; storms; floods; washouts; arrests and restraints of the government, either federal or state, <br /> civil or military;civil disturbances;explosions;breakage or accident to machinery or lines of pipe; <br /> freezing of wells or lines of pipe; shortage of gas supply, whether resulting from inability or <br /> failure of a supplier to deliver gas; partial or entire failure of natural gas wells or gas supply; <br /> depletion of gas reserves; and any other causes, whether of the kind herein enumerated or <br /> otherwise. <br /> 18. TEMPORARY INTERRUPTION OF SERVICE <br /> (a) The Company shall make all reasonable efforts to prevent interruptions of service. When <br /> interruptions occur, the Company shall reestablish service within the shortest possible time <br /> consistent with prudent operating principles so that the smallest number of customers are affected. <br /> (b) The Company shall make reasonable provisions to meet emergencies resulting from failure of <br /> service, and shall issue instructions to its employees covering procedures to be followed in the <br /> event of an emergency in order to prevent or mitigate interruption or impairment of service. <br /> (c) In the event of national emergency or local disaster resulting in disruption of normal service,the <br /> Company may, in the public interest, interrupt service to other customers to provide necessary <br /> service to civil defense or other emergency service agencies on a temporary basis until normal <br /> service to these agencies can be restored. <br /> (I) Record of interruption. Except for momentary interruptions which do not cause <br /> a major disruption of service, the Company shall keep a complete record of all <br /> interruptions,both emergency and scheduled. This record shall show the cause <br /> of such interruptions, date, time duration, location, approximate number of <br /> customers affected, and, in cases of emergency interruptions, the remedy and <br /> steps taken to prevent recurrence. <br /> (2) Report to Commission. The Commission shall be notified in writing within <br /> forty-eight hours of interruptions in service affecting the entire system or any <br /> major division thereof lasting more than four hours. The notice shall also state <br />