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th <br />Employee of the 4 Quarter: <br />Charlene Fox Dispatcher <br />On November 15, 2014, while working the graveyard shift, Ms. Fox took a frantic call from a male <br />subject at a chemical plant. The caller advised Ms. Fox that there had possibly been a mass casualty <br />situation involving five people at the plant, and that they were in need of assistance. Ms. Fox quickly <br />sprang into action by taking control of the call. She was able to calm the caller down in order to <br />retrieve proper information so that the units could be properly dispatched. On this night where there <br />were normally three dispatchers on duty, the shift was only manned by Ms. Fox and Mr. Taylor. Ms. <br />Fox was able to give proper instructions to Mr. Taylor, who had recently been release from his <br />training phase and they were able to get the ball rolling to send assistance. <br />This incident started a 04:47 am and continued until the conclusion of the graveyard shift. During this <br />time Ms. Fox dispatched PD, Fire and EMS to the location, Notified the supervisor on duty, made <br />several phone calls to other agencies that were needed to assist, made contract with the EOC <br />Manager, and placed many other phone calls regarding this incident. During this time she was also <br />responsible for her regular dispatch duties as well, which were all handled very professionally. <br />This incident hit the media rather quickly. It was a very sad situation to hear that four families lost <br />their loved ones. However, this dispatcher handled the situation with extreme confidence and <br />professionalism. The phone calls were released to the media. Emergency calls are a normal part of a <br />y skills by which Ms. Fox <br />displayed beyond a shadow of a doubt. <br /> <br />