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• <br />Phase III nalning end Opolratlons SuppoK <br />SBC will provide an additional week of on-site support to the City of LaPorte to assist with the development of <br />procedures for operating and maintaining a healthy Directory Service in City of La Porte's environment. <br />As time permits, the following areas will be covered: <br />• Recommendations of in-house tools and potential third party products such as BMC, Quest Software, and <br />NetIQ to monitor and manage Windows 2003 servers <br />• Provide standard procedures to backup and restore all types of Windows 2003 servers utilizing City of La <br />Porte' current backup and recovery toolset <br />• Training support engineers for Windows 2003 management and features <br />• Training support engineers for F~cchange 2003 features and administrative support <br />