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• DIR Contract Number: DIR-BUSOP-011 B. Reseller Contract Administrator Reseller shall provide a dedicated Contract administrator whose duties shall include but not be limited to: i) supporting the marketing and management of this Contract, ;ii) facilitating dispute resolution between the Reseller and a Customer, and iii) advising DIR of Reseller's performance under the terms and conditions of this Contract. DIR reserves the right to require a change in Reseller's then-current contract administrator if the assigned administrator is not, in the opinion of DIR, adequately serving the needs of the State. 6. Geographic Coverage Reseller shall provide service, sales and support resources to serve Customers at multiple geographic purchasing locations throughout the State of Texas. 7. Pricing If Reseller offers and makes sales of products and services at a higher rate of discount, based on a quantity of one, from that specified in this Contract, to an eligible DIR Customer, other entity or consortia authorized by Texas law to sell products and services available under this Contract to eligible DIR Customers, then the available discount levels in this Contract shall automatically be adjusted to that higher discount rate. Vendor may respond to any Request for Offer (RFO) from an eligible DIR Customer that maybe posted on the Electronic State Business Daily of the Texas Marketplace. Vendor shall first inform the eligible Customer. of its ability to procure through this contract prior to submitting a response to the Customer's RFO. A. Customer Discount Based on a quantity of one (1), the Customer discount from the Reseller for all Products and Services will be a percentage off the Manufacturer's Suggested Retail Price (MSRP), as listed and set forth in Appendix C, Pricing Index. Customer may negotiate more advantageous pricing for lazge volume purchases with the Reseller. DIR intends to enter into an agreement with Cisco Systems, Inc. for statewide discounts. Reseller hereby agrees, upon completion of the agreement between Cisco and DIR, to renegotiate the pricing structure granted to the Customer under this.Contract. B. DIR Administrative fee The DIR administrative fee specified in Section 10, Reporting and Administrative Fees, shall be included in the Customer Discount set forth herein. The administrative fee shall not be broken out as a separate line item when pricing or invoice is provided to Customer. C. Shipping and Handling Fees The price to the Customer under this Contract shall include all shipping and handling fees. Shipments will be F.O.B. Customer's destination. No additional fees shall be chazged to the Customer for j standard shipping and handling. If the Customer requests expedited delivery, Customer will~be responsible for any charges for expedited delivery. D. Tax-Exempt As per Section 151.309, Texas Tax Code, Customers under this Contract are exempt from the assessment of State sales, use and excise taxes. Further, Customers under this Contract are exempt from Federal Excise Taxes, 26 USC Secs. 4253(1) and (j). E. Changes to Prices Reseller may change the price of any product or service at any time, based upon changes to the Manufacturer's Suggested Retail Price, but discount levels shall remain consistent with