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12.Ensure NaviLine is placing a hold on release of building permits site plan is <br />approved. <br /> <br />13.Automate the generation of the final site plan approval letter s. <br /> <br />14.Replace the manual building permits release form currently bthe <br />Inspections Division with the automated letter described above. <br /> <br />15.Develop a screening questionnaire to help applicants better prep <br />this can be reviewed and provided at the pre-development meeting. <br />i.Communicate to applicants the need for an address request to acc <br />precede a site plan application. <br />ii.Communicate to applicants that the proposed electric meter locat <br />for determining a proper address. <br />iii.Communicate to applicants the need for a utility verification re <br />accompany or precede a site plan application. <br /> <br />16.Make available to applicants a sample of a good site plan application to use as a <br />reference in preparing their application. <br /> <br />17.Re-evaluate the site plan application form to ensure all requested <br />necessary; remove unnecessary or unused information to make submittal simpler for <br />the applicant. <br /> <br />D.Permitting Intake/Issuance <br />Findings <br />Customers perceive difficulty in timely receipt of consistent pl <br />permits. In some cases, customers also experience complicationsing access to status <br />information. Reducing redundant internal procedures will free up staff time for more meaningful <br />tasks and customer communications. Providing a process to stream <br />permits to trade contractors would address several customer concerns. <br /> <br />Recommendations <br />1.Investigate and implement the ability to allow permit applications to be completed <br />and submitted electronically with payments made on-line, over-the-phone by credit <br />card, or with an escrow fund. At a minimum, contractors should have the ability to pay <br />for and obtain simple trade permits on-line. <br /> <br />10 Planning Department Review Consulting <br /> <br /> <br />