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The flow-charted processes were analyzed for efficiency and communication <br />improvement opportunities. <br />Organizational, process, and communication improvements were developed. Suggestions <br />offered by the electedand appointed officials, customers and employees were <br />incorporated. <br />The zoning and development codes were evaluated for potential recommendations to <br />improve their functionality and address concerns raised by the customer groups. <br /> <br />Implementation Recommendations: <br />Implementation of the recommendations will present many opportunities for organizational and <br />leadership development within the department and with customers. An effective method of <br />implementation is the use of task forces organized around a specific set of the recommendations. <br />Membership in the task forces should primarily consist of employ <br />also consist of representatives of the customer groups identifieEach task force should be <br />managed by a team leader appointed by the Director. Each team leader will <br />completing and reporting on the final implementation. <br />It is also important to reinforce the revised processes with underlying improvements in culture, trust, <br />and cohesiveness. The process improvements will not be fully successful until t <br />organizational culture is redirected toward better cooperation internally and a customer focus <br />externally. A variety of tools are available designed to enhance the organizational culture. A <br />commitment by City Council and management toward this holistic approach will enhance the full <br />implementation of the improved customer service attitude. <br /> <br /> <br />Acknowledgements: <br />The consulting team wishes to thank all members of the City Coun, Planning Commission, City <br />Managers office, the Planning Department, and the customer focu <br />great cooperation from each person we spoke with and encountered <br />information we requested. All participants were very candid in their comments and believed their <br />negative and positive comments would be used in the spirit of imMany <br />positive suggestions were put forth by the individuals and groupere <br />incorporated into these recommendations. <br /> <br />The consulting team appreciates this opportunity to be of servic <br />that these recommendations will add value to your customers exp <br />effectively perform their jobs. This report concludes our engagement, <br />provide additional assistance should you or the staff desire an <br />implementation. <br />3 Planning Department Review Consulting <br /> <br /> <br />