02-18-13 Special Meeting of La Porte City Council

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II. Findings and Recommendations The internal observations, external perceptions, and a preliminary assessment of the implications of these observations and perceptions were documented in the interim report. The topics presented in this report generally correspond to the themes that were coveredthe interim report. A set of findings are presented for each topic along with a series of rec finding. The topics are grouped into process, organizational culture, and code-related recommendations. Process Recommendations The following process-related recommendations are intended to respond to concerns expr customers and incorporate procedural improvement possibilities o These improvements are designed to improve communication and access to information; reduce the time required to obtain permits and improve the customer experie Department. A.Communication Findings The variety of independent prerequisites before the issuance of a building permit provides multiple opportunities for ambiguity and difficulty in coordination. Cur charged with coordinating all aspects of a project from initial be challenging for customers to know exactly which sub-applications apply for a particular project and the correct submittal sequence. Staff acknowledged that multiple resubmittals do occur, but gene result of poor plans being submitted or designers modifying unrelated items (on which the additional comments are based). There is a gap between the perceptions of the customers and the staff that needs to be resolved. Recommendations 1.Pre-Development Meetings with customers: i.Establish routine days and times for pre-development meetings when staff will be available. ii.Establish which staff is required to attend the pre-development meetings, and hold those staff accountable for attendance. Establish a protoco 4 Planning Department Review Consulting