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focus of achieving an overall successful and timely project for <br />dividing the department. From the applicants perspective, thern internal, rules- <br />based focus as opposed to an external project-completion focus. <br /> <br />3.Establish clear lines of responsibility/accountability for the various permitting <br />processes. Define an approver and reviewer(s) for each major process. <br />and enforce accountability for each employees role. Enforcing ac <br />reduce the need for other employees to fill gaps. When employe <br />created by others, resentment between employees is generated; pr <br />customers experience conflicting guidance, confusion, and frustrati <br /> <br />4.Develop a review and comment system that will resolve all issues <br />with the customer. Recognize that individuals involved with inspections, code <br />enforcement, and engineering generally tend to be more left-brained and logically- <br />oriented, and individuals involved with planning-related fields generally tend to be more <br />right-brained and creative-oriented. When employees interact with other members <br />of the department, recognizing these different perspectives will facilitate <br />communication and problem-solving. Resolving differences in perspective internally <br />before presenting the departments official interpretations to t <br />expedite the process and enhance the quality of service to the customer. <br /> <br />J.Trust <br />Findings <br />There is a lack of trust between some members of the department resulting in staff member <br />overcompensating for the deficiencies they perceive. This situaevident to customers, <br />creating confusion and uncertainty as to the correct staff direc <br />efficient as they could be due to the gaps and overlaps caused b-hoc modifications made in <br />response to these patterns. <br /> <br />Recommendations <br />1.Establish a culture of greater trust and open communication amon <br />of the department. <br />i.One outward sign of a lack of trust within the department are th <br />one division needing a sign-off from another division before a process can <br />proceed. These situations appear to be based more on self-protection than on <br />actual documented procedural requirements. <br />19 Planning Department Review Consulting <br /> <br /> <br />