06-23-14 Regular Meeting of La Porte City Council

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6/14 5/14 4/14 3/14 2/14 1/14 12/13 11/13 10/13 9/13 8/13 7/13 Developing map of highest concentration of CE Second meeting held in June 2014 Ongoing direction soughtOngoing direction soughtOngoing direction sought COMMENTS CompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteCompleteComplet eCompleteComplete Planning Audit Recommendations 2013 Short Term Recommendations Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13Jul-13 START DURATION OngoingOngoing 6 mo.3 mo.1 mo.3 mo.3 mo.6 mo.3 mo.3 mo.6 mo.3 mo.6 mo.3 mo.6 mo.6 mo.3 mo.6 mo.6 mo.2 mo.3 mo.2 mo.3 mo.3 mo.2 mo.3 mo.3 mo.1 mo.3 mo.3 mo. 2 wk. 3 mo REPORT PAGE 131314151516161717171818191920222223232425252626 56789999 1) Build consensus regarding desired customer service philosophy for department 1) Create system for Inspectors to electronically transfer comments into Naviline 4) Create system for Inspectors to electronically transfer comments into Naviline 2) Establish culture of trust and open communication amongst staff and Council 6) Program Naviline to automatically print work orders for water and sewer taps 1) Consider changing name of Planning Department to better reflect the mission 4) Resolve customer issues prior to review and comment meetings with them 17) Re-evaluate the site plan application form for necessity of all information RECOMMENDATION TYPES AND RECOMMENDATIONS 3)Encourage a culture of problem solving over minor technical compliance 6) Inspection Technicians should receive/log planning-related applications 15) Develop a screening questionnaire to help applicants better prepare 5) Eliminate redundant paper logs when electronic systems capture data8) Cross train Inpection Technicians and ensure the same job description 4) Establish culture of mutual respect for CC, P&Z, staff and customers2) Establish staff member to shepherd applications through all phases 5) Support staff when using agreed upon common sense parameters 6) Establish priority processing of permits rather than chronological 1) Establish culture of trust and open communication amongst staff 2) Develop updated mission statement for Planning Department Those listed in red indicate need for City Council policy guidance 3) Create centralized database of previous code interpretations 3) Conduct quarterly forums with citizen groups and HOAs 1) Re-evaluate the need for extended hours in Inspections 3) Allow trade permits to be finalized prior to building CO 2) Involve inspector in commercial plan review process 5) Publish plan review time goals for common permits ORGANIZATIONAL/CULTURE RECOMMENDATIONS: 2) Modify driveway permit to include culvert sizing 2) Host periodic forums for development dialogue 7a) Review all job descriptions within department 9) Revise P & Z public hearing agenda format 5) Create an on-line inspection request system 7) Establish simplified fence permit process 8) Purge paper files after issuance of C of O PROCESS RECOMMENDATIONS: DEPARTMENT COHESIVENESS PERMIT INTAKE/ISSUANCE CUMBERSOME PROCESS CODE ENFORCEMENT COMMUNICATION MISSION/GOALS INSPECTIONS SITE PLANS TRUST MISC.