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i.Communicate to applicants the need for an address request to accompany or precede a site <br /> <br />plan application. <br />ii.Communicate to applicants that the proposed electric meter location is critical for determining a <br /> <br />proper address. <br />iii.Communicate to applicants the need for a utility verification request to accompany or precede a <br /> <br />site plan application. <br /> <br />The predevelopment applicant consultation helps applicants better prepare by providing a <br />comprehensive list of processes, which are discussed during the consultation or are otherwise provided <br />in writing. <br /> <br />16.Make available to applicants a sample of a good site plan application to use as a reference in <br /> <br />preparing their application. <br /> <br />A sample site plan has been prepared which shows the necessary information as ideally arranged. <br /> <br />17.Re-evaluate the site plan application form to ensure all requested information is necessary; remove <br /> <br />unnecessary or unused information to make submittal simpler for the applicant. <br /> <br />The Major and Minor Development Site Plan applications have been re-evaluated and revised. <br /> <br />D.Permitting Intake/Issuance <br /> <br /> <br />Findings <br /> <br />Customers perceive difficulty in timely receipt of consistent plan review comments and issuance of permits. In some <br />cases, customers also experience complications in obtaining access to status information. Reducing redundant <br />internal procedures will free up staff time for more meaningful tasks and customer communications. Providing a <br />process to streamline the issuance of more routine permits to trade contractors would address several customer <br />concerns. <br /> <br />Recommendations <br /> <br />1.Investigate and implement the ability to allow permit applications to be completed and submitted <br /> <br />electronically with payments made on-line, over-the-phone by credit card, or with an escrow fund. At <br />a minimum, contractors should have the ability to pay for and obtain simple trade permits on-line. <br /> <br />2.Allow contractors to open escrow accounts against which permit fees can be charged to eliminate the <br /> <br />need for recurring checks and trips to city hall to pay for trade type permits. <br /> <br />12 Planning Department Review Mueller Management/Ron Cox Consulting <br /> <br /> <br />