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Analysis and Recommendations <br />As we continue into this fiscal year, we want to update you on your long-term collectionsactivity. Your organization <br />has had an outstanding last 12 months. Your agency is experiencing increasing volume, and your gross charges and <br />cash collections have also increased. Another positive operational trend is a decrease in non-emergent transfers. As <br />can be seen in the comparison on the previous page, there has been a decrease in your commercial insurance. A <br />decrease in commercial insurance can affect cash per transport and collection rates. We have no recommendations at <br />this time,however, we will continue to monitor these variables. <br />22 <br /> <br />