Laserfiche WebLink
In 2018, Superion was purchasedby another investment company and became Central <br />Square. This transaction included a merger of five (5) CAD/RMS platforms and it was <br />decided that OSSI/ONESolution would no longer be their flagship product. They <br />cancelled all new development, but vowed to fully support the product. They <br />experienced a turnover in upper management and support staff. Currently, staff has <br />experienced extremely poor support and have no relationships with the company. <br /> <br />Our current OSSI/ONESolution is nearing end-of-life requiring constant attention from <br />IT and GRID IT personnel. There is no new development, which has impacted our Fire <br /> At this time, it is <br />unknown when Central Square will completely cease to support the product. <br /> <br />The GRID conducted a request for proposal (RFP) for potential new vendors over the <br />last year. The process evaluation was based on the Department of Justice (DOJ) best <br />practices for selection of new software. A needs assessment resulted in minimum <br />system requirements and a 189-question document was sent out to vendors based on <br />operational framework for CAD, RMS, JMS and Mobile to serve police, fire and EMS. <br /> <br />Eight (8) vendors were initially eliminated for documented deficiencies. However, six <br />(6) product demonstrations were held and attended by GRID personnel along with La <br />Porte Staff. After compiling 186 user surveys, three (3) of the vendors were eliminated <br />as their products were an à la carte system and w <br /> <br />The top three (3) vendors, in order, were Motorola Premier One, Hexagon and Central <br />Square Enterprise. Hexagon was eliminated because they are cloud based and cannot <br />handle the needs of the GRID. There was a large gap between Motorola and Central <br />Square along with the problems already illustrated with the OSSI/ONESolution <br />customer service. <br /> <br />On March 11, 2021, s of the <br />Chief of Police of each member agency. A presentation of the above RFP was made <br />and the Board unanimously voted to move forward and present to their respective <br />gover <br />the fiscal year 2021-22 budget through the state buy board pricing. <br /> <br />ould be $572,201 with an annual <br />nd <br />maintenance fee of $92,863 commencing on the 2 year after the program is live. The <br />annual maintenance fees will increase approximately 5% per year over the ten years <br />of the agreement. Attached as back up is the initial quote from Motorola to provide <br />every functionality that currently exists with our Central Square CAD/RMS. For <br />comparison purposes, <br />were able to negotiate a 50% discount in the middle of the economic downturn. Deer <br />Park paid an initial cost of $313,212 later in 2009. Our current annual maintenance fee <br />is $77,442. <br /> <br />Since we brought this item to City Council, there have been several changes. League <br />City, which is the hosting agency for the GRID, was not able to get state buy board <br />pricing approved through their City Council. The City of Galveston IT Department also <br />would not sign off on the pricing. In November 2021, League City put out a formal RFP <br /> <br />