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Service Sales Representative (SSR) <br />Service Sales Representatives are the liaison between your individual locations and the Cintas local office. <br />Our Service Sales Representatives are the service experts on your individual locations. They can answer <br />questions or service concerns,, and are empowered to work with you directly to make -adjustments or <br />changes that you request. They are directly responsible for the delivery and pick-up of uniforms on a <br />weekly basis. <br />The Service Sales Representative(s) have the ability to run their own business and manage their <br />customers. This ensures timely responses, changes, and solutions to our customers in a real-time face-to- <br />face interaction on a weekly basis. For your account, the following SSRs will be appointed: <br />- Orlando Corral — Uniform SSR <br />o Orlando will be responsible for servicing garments (uniform) for your account <br />- RQ Phillips — Facility Services SSR <br />o RQ will be responsible for servicing Facility Services (towels, mats, mops, etc.) for your <br />account <br />Customer Service Manager — Justin Kolakoff <br />Our Customer Service Team is located at our local office in Houston and operates from 8:00 AM - 5:00 <br />PM Monday through Friday. Our Customer Service Team is trained to handle all types of calls, and to <br />work with the customer to find resolution to their requests, needs, and occasionally complaints. <br />As our Customer Service Manager, Justin Ko�lakoff is the main point of contact in the Customer Service <br />9 <br />Department. He is located here in Houston, Texas and has been with Cintas for 12 years. <br />0 <br />CIMAS. <br />