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Customer Satisfaction �Pro ram <br />In addition to communication between your team and our 'Service Sales Representatives, our Customer <br />Service Team is dere as well to make sure that all loose ends are tied up. Our local. Customer Service <br />Team offices out of each servicing location. so that they can have direct communication with everyone in <br />the operation regarding Customer Service items <br />The system we have developed to ensure that customer requests get completed is the Customer Request <br />Form. Every call to our Customer Service team is logged and all requests made by our customers are <br />tracked and recorded. At the end of the day each Service Sales representative must check in with <br />customer service and sign out before leaving for the day. If any requests have been called in on that day, <br />the Service Sales representative must complete the request. This system is set up as a measure of cheeks <br />and balances to ensure the customer that we are constantly striving to achieve the best customer service <br />possible. If any request is not completed by the day's end, then the request is brought to our General <br />Manager and the Service Sales representative is held accountable. We want to make sure that all <br />customer requests are addressed within 24 hours. Customer Service Representatives proactively call each <br />customer to make sure that the customer is highly satisfied with our response to the customer request. <br />Cintas operates five rental facilities in the Houston area. This proximity to additional resources provides <br />peace of mind knowing that in the event we have a strike, a hurricane, a tornado, a water -main breaking, <br />etc., Cintas has the resources available to re -allocate partners to various Cintas locations in order to make <br />sure that our customers receive the service they deserve. <br />cINTAs. <br />