2009-08-24 Regular Meeting, Public Hearing and Workshop Meeting of La Porte City Council minutes

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ATTACHMENT A AMS Scope of Services Purpose The purpose of this Scope of Services is to describe the duties and responsibilities of AOT Public Safety Corporation ("PSC"), and the City of La Porte, Texas ("La Porte"). PSC Responsibilities PSC will be responsible for the daily operation of the Program. This will include, but may not be limited to: 1. Initially importing electronically into PSC's alarm processing system (CryWolf") database alarm system registration / permit data obtained from La Porte and/or alarm companies, as authorized by La Porte; 2. Registering and updating alarm permits in accordance with the La Porte Alarm Ordinance ("Ordinance"). Permit registrations may be processed by mail (Texas mailing address) and/or online; 3. Importing daily into the PSC alarm billing system, false alarm incident data (in formats prescribed by PSC) extracted from La Porte's SunGard CAD/911 System; 4. Initializing, maintaining, securing and backing up Program databases including alarm registration and incident data, alarm-related financial transactions and accounts receivable information. PSC will comply with the provisions ofthe Ordinance, and update Program business rules to comply with any Ordinance changes; 5. Processing false alarm incident data, including the matching of false alarm incidents with the security alarm registration / permit database maintained by PSC; 6. Billing and corresponding with alarm users in accordance with the Alarm Ordinance provisions. This will include but may not be limited to notifications oHalse alarms, invoices, and delinquent payment notices; 7. Providing La Porte-specific information on false alarm reduction and Ordinance requirements in the first false alarm notice / warning letter sent to alarm users; 8. Creating and hosting a La Porte false alarm reduction program website that allows alarm users to learn how to reduce false alarms, appeal actions and charges, request and renew alarm system permits, access alarm account information, and pay alarm fees and fines; 9. Answering telephone inquiries from La Porte alarm users that are placed to a false alarm program toll-free customer service number; 10. Processing fee / penalty payments mailed to and deposited in a Texas-based bank and received from other payment channels, e.g. online, as agreed on by PSC and La Porte, and applying these payments to alarm accounts;