2009-08-24 Regular Meeting, Public Hearing and Workshop Meeting of La Porte City Council minutes

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11. Supporting alarm hearings and appeals by notifying La Porte of any such appeals, providing a City Alarm Program representative with documentation supporting noticing/billing decisions; and updating the system with the disposition of any hearing results; J 12. Providing and maintaining computer equipment, software, mailing equipment and furniture at the Program processing facilities; 13. Providing La Porte secure, online, on-demand access to alarm management information and reports including, but not limited to, alarm account transaction history, registration/permit and suspension information, and financial transactions/balances with format and content specified by the CryWolt" Alarm Management System and the designated Bank, and agreed on between La Porte and PSC; and, 14. Performing special collection functions as approved by La Porte such as retaining third party collection agency, providing delinquent account information to other City agencies and / or filing property liens. PSC is responsible for all costs of carrying out these responsibilities including, but not limited to, the costs of staff, facilities, equipment, postage (limited to standard, U.S. Postal first-class rates) and consumable supplies. Only bank (institution approved by La Porte) and credit card fees, third party collection costs (if any), e.g. collection agency fee, and citizen refunds will be shared by the parties in accordance with the revenue sharing percentages described in Attachment B. La Porte Responsibilities 1. Appointing a La Porte Alarm Administrator ("Administrator") who will be the primary point of contact between PSC and La Porte. The Administrator is responsible for overseeing PSC's operation of the False Alarm Management Services Program ("Program") and accessing Program information, as needed, via PSC provided online access~~ 2. Requesting Alarm Companies to provide alarm system registration information and supporting PSC, as needed, to ensure that Alarm Companies comply with alarm system information requests; 3. Making any and all decisions about alarm call response, determining whether calls are false alarms, providing anyon-scene communication of alarm related information to alarm users, and for documenting alarm related information within the La Porte SunGard CAD/911 system; 4. Extracting false alarm incident data from the CAD/911 System and transferring this data electronically to PSC (via email or PSC FTP site). La Porte staff are also responsible for entering, or causing to be entered, into the CAD/911 System any false alarm related information that La Porte may choose to display to CAD/911 System operators through the CAD/911 System; 5. Scheduling, conducting and making appeal decisions for any false alarm hearings; 6. Conducting any general public education programs on false alarms; and, 7. Transferring any and all financial information from the Program generated alarm reports to other La Porte financial systems, as needed.